Support

Questions & answers

Clear answers about the product, delivery and your rights.

The product

How much does the Spike Parasol Base weigh?

The base weighs 5 kg. Its low weight is central to the design and lets you move the parasol without removing the base first.

What size parasol can it support?

Can it be used on lawns and decks?

Can it stay outside all year?

What is included?

Ordering and delivery

Where do you deliver?

At launch, the webshop delivers to Danish addresses only. International delivery and collection are not enabled.

How much is delivery?

When will my order arrive?

Can I pay with MobilePay?

Returns, claims and warranty

What is the return period?

Spike Company offers 90-day returns from receipt. Goods must be unused, securely packaged and in the same condition as received. Return delivery is normally paid by the customer.

How long is the warranty?

What should I do about delivery damage?

Still unsure?

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