Secure Checkout
Payment is completed on a Stripe-hosted Checkout page over an encrypted connection. Spike Company does not receive your full card number or security code.
Always enter Checkout from spikecompany.dk and check that the browser uses HTTPS.
Payment methods
The methods available for the specific order are shown in Checkout and may include Visa, Mastercard, Link and MobilePay when enabled and eligible.
A method is only available when it appears in Checkout.
Authorisation and capture
The amount is authorised when you order and normally captured when the order is dispatched.
If the order is cancelled before dispatch, the authorisation is released. Your bank may take several days to remove the pending reservation.
Additional authentication
Your bank or Stripe may require additional authentication such as 3D Secure or approval in a payment app. The order is not complete until Checkout confirms it and the payment can be verified.
Failed or cancelled payments
If Checkout is cancelled or the payment is declined, Spike Company does not capture the amount and the cart is normally preserved.
Contact info@spikecompany.dk if you see a reservation without an order confirmation. Never send full card details.
Refunds
Approved refunds are normally returned to the original payment method. Processing time after our refund depends on the bank and payment method.
Fraud protection
Stripe and Spike Company may perform automated security checks. An order may be paused or cancelled where details cannot be verified or fraud is reasonably suspected.
Spike Company never asks for your full card number or security code by email, phone or chat.
Contact
Questions about payments or refunds can be sent to info@spikecompany.dk. Include your name and order number, but never full card details.