Two-year statutory claims period
Danish consumers have a two-year statutory right to complain about defects present at delivery or caused by circumstances present at delivery.
Notify us within a reasonable time after discovering the issue. A complaint made within two months of discovery is generally timely.
How to make a claim
Email info@spikecompany.dk with your name, order number, a clear description and useful photographs or video.
Do not return the product until the process has been agreed.
How we handle the claim
We assess the product and information under applicable law. Depending on the circumstances, an accepted claim may result in repair, replacement, an appropriate reduction or cancellation of the purchase.
A statutory remedy is provided without cost and within a reasonable time where the conditions are met.
Return for an accepted claim
Spike Company covers reasonable necessary return costs for an accepted claim by prior agreement. Pack the product securely and follow the return instructions provided.
Voluntary three-year product warranty
In addition to statutory rights, Spike Company provides a voluntary three-year warranty from delivery for the Spike Parasol Base. It covers documented material and manufacturing defects under normal private use, correct installation and ordinary maintenance.
The warranty does not limit mandatory consumer rights.
Warranty exclusions
The warranty excludes normal wear, expected cosmetic patina, impact or scratch damage, incorrect installation, insufficient maintenance, misuse, overloading and unauthorised modification or repair.
It also excludes damage caused by storms, strong wind, falling objects, vehicles, aggressive chemicals or insufficient securing for the weather and surface.
Warranty remedy
Where the warranty applies, Spike Company selects an appropriate remedy after assessment, such as repair, spare parts, replacement or refund. Replacement does not automatically restart the original warranty period unless required by law.
Transit damage
Photograph damage to the product or packaging immediately and contact us promptly. Transit damage should not be handled as an ordinary return.
Complaints
Contact us first so that we can try to resolve the matter. Eligible Danish consumer disputes may be submitted through Nævnenes Hus under the applicable conditions.