Delivery area and price
Spike Company generally delivers to valid Danish addresses only. Standard delivery is free. Any special delivery option and price is shown before payment.
Delivery time
We target 2–4 business days for in-stock goods. This is an estimate and may be affected by the carrier, public holidays, weather or exceptional demand.
We contact you if a material delay occurs.
Dispatch and tracking
The authorised amount is captured when the order is dispatched. You receive carrier and tracking information by email.
Please check the delivery details before completing the purchase.
Damage or loss in transit
Risk passes when the goods are delivered. Photograph visible damage to the parcel and product and contact info@spikecompany.dk promptly with the order number.
14-day cancellation right
Consumers may cancel within 14 days of receipt by sending an unambiguous notice before the deadline. The goods must then be returned without undue delay and no later than 14 days after notice.
You may use the model cancellation form.
Voluntary 90-day returns
Spike Company voluntarily extends the return period to 90 days from receipt without restricting statutory rights.
After day 14, the goods must be complete, clean and free from damage beyond ordinary inspection. Missing parts or diminished value may be deducted.
How to return
Email info@spikecompany.dk with the order number, pack the goods securely and send them to Spike Company ApS, Kellerisvej 66, 3490 Kvistgård, Denmark.
We do not accept cash-on-delivery parcels or parcels sent to a collection point. Keep your receipt and tracking.
Return cost and risk
You normally pay the direct return cost and bear the risk until delivery to us. For an accepted defect claim, Spike Company covers reasonable necessary return costs by prior agreement.
Refunds
Refunds use the original payment method unless otherwise agreed. We may withhold the refund until the goods are received or return shipment is documented.
Any diminished value is assessed individually.